Shipping policy

Shipping policy

Effective date: November 4, 2026

Where we ship

We ship to all 50 US states and Washington, DC, including PO boxes served by USPS. Address availability is confirmed at checkout. At launch we exclude US territories, military and diplomatic postal addresses (APO, FPO and DPO), and international destinations.

Standard shipping charges

Standard shipping is $5 per order for an eligible merchandise subtotal below $75, and free at $75 or more.

The free-shipping threshold is calculated after discounts and before sales tax and shipping charges. An order totaling exactly $75 in eligible merchandise qualifies. A gift card used as payment does not reduce the merchandise subtotal. If gift cards are offered for purchase, their purchase value does not count toward the shipping threshold.

The $5 rate applies per order, not per item. If we split an order into separate shipments, we do not charge additional shipping. Any expedited service offered is priced separately and shown at checkout. Free standard shipping does not include expedited service.

Processing and delivery

In-stock orders normally ship within 1–2 business days. Standard transit normally takes 3–5 business days after the carrier accepts your package. Business days are Monday through Friday, excluding US federal holidays. Delivery dates are estimates unless expressly identified as guaranteed before purchase. Transit to Alaska, Hawaii and remote locations may take longer.

Preorders or products with a different shipment schedule will display that schedule before checkout. We email tracking details when your order ships. Tracking may take time to update after the carrier receives your package.

Shipment delays

If we cannot ship within the stated shipment period, we will notify you with a revised shipment date and explain your option to cancel the unshipped items for a full and prompt refund. We obtain your consent to a delay when required by law. If we cannot fulfill the affected items or you decline a delay, we cancel them and promptly refund the associated payment, including attributable shipping charges and applicable tax.

Order changes and delivery issues

Check your address before placing an order. Contact hello@wearclayandchalk.com immediately if you need a change or cancellation. We will try to help before fulfillment begins, but changes may not be possible once processing starts.

For a missing, damaged, incorrect, or incomplete delivery, contact us with your order number. If tracking says delivered, check with your household or building reception and then contact us. We investigate with the carrier and warehouse; a delivery scan alone does not automatically resolve a claim. We provide remedies required by applicable law without requiring you to buy optional shipping protection.

If an order returns to us as undeliverable, we will contact you about a refund or reshipment. Any reshipping charge will be explained and agreed before we ship again. Questions: hello@wearclayandchalk.com.